The assignment's payer is expired
Recommended Action: Update this assignments payer to a non-expired payer, then resubmit
- Renew the payer or Add a payer
- Make sure it is linked to the assignment Payer
- Verify the payer was not ADDED vs. RENEWED causing an expired payer
Address is not defined OR Zip Code is Required when EVV Clock In/Out Time is confirmed via EVV
Recommended Action: Transfer to an off-site address where the Address, City, State, and Zip code fields are complete and resubmit the record.
- From the Resident Profile > Click Change Status > Transfer
- Correct the address and press confirm
Provider is not found based on Provider Tax ID
Recommended Action: Include the Campus Tax ID in Billing Configuration and Resubmit.
No services were performed
Recommended Action: Have staff chart on services and resubmit.
- Have the staff enter an unscheduled service for the date/time or chart scheduled services for that day/time period
📘 Note: If charting restrictions prevent staff from charting, a nurse or supervisor must chart the service(s)
Visit cannot be greater than 25 hours
Recommended Action: Please adjust the visit timeframe and resubmit.
- Edit the client clock in or clock out time to be accurate and under 25 hours
Member is not found based on Qualifier value
Recommended Action: Member was not found. Ensure you have a valid Insurance # entered and Resubmit.
Service Code is not found
Recommended Action: Confirm that the Service Code submitted is correct and Resubmit.
Visit duration is 0
- Edit the client clock in or clock out time to be accurate and greater than 0
Invalid NPI or UMPI Number
📘 Note: You must email Residex to notify us that you updated the NPI/UMPI number after EVV submission was activated.
No Prior Authorization Number Entered for Resident
Invalid Payer Address
Another Visit is using the same time in full or in part
Recommended Action: Overlapped Shift times are not allowed. Correct the times so they are not sharing the same time.