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Prepare Devices for EVV

Overview

Residex EVV requires location access through your web browser to track service visits accurately. This guide will help you enable location services on your device and browser to use Residex EVV effectively.

Location Accuracy

  • GPS-enabled devices (smartphones, tablets): Accurate location tracking
  • Non-GPS devices (desktop computers): Approximate location determined by IP address 

First-Time Setup Process

Step 1: Initial Permission Request

After Residex EVV is enabled, the first time you use each device to chart a service, your web browser will display a pop-up asking for location services permission.

❗️Critical Step: You must click "Allow" or "Accept" to authorize Residex to continue.

Step 2: If You Accidentally Block Access

If you click "Block" or "Deny" the location permission, you will not be able to document services. You must remove app.residex.ai from your browser's blocked websites list by following the device-specific instructions below. 

Android Device Setup

Enable Master Location Services

  1. Open Settings
  2. Navigate to:
    • Newer Android versions: Settings > Location
    • Older Android versions: Settings > Security & location > Location
  3. Toggle the Location switch to ON (this controls all location services on the device)

Set App-Specific Permissions (Android 11 and newer)

  1. Go to Settings > Location > App location permissions
  2. Find your browser (Chrome, Firefox, etc.) in the list
  3. Set permission to "Allowed only while in use" or "Ask every time"

Configure Browser Settings

Google Chrome on Android

  1. Open Chrome and tap the three-dot menu (⋮)
  2. Go to Settings > Site settings > Location
  3. Ensure location access is set to "Ask first" (not "Blocked")  
Firefox on Android
  1. Open Firefox and tap the three-dot menu (top-right corner)
  2. Go to Settings > Site permissions > Location
  3. Set to "Allow" or "Ask to allow" (not "Blocked")

Fix Site-Specific Blocking

If app.residex.ai specifically is blocked:

  1. Visit app.residex.ai 
  2. Tap the icon to the left of the address bar
  3. Go to Permissions > Location
  4. Ensure it's not set to "Block"

iOS Device Setup (iPhone/iPad)

Enable Device Location Services

  1. Open Settings
  2. Go to Privacy & Security > Location Services
  3. Toggle Location Services to ON (green)

Configure Browser App Permissions

  1. Scroll down to find your browser app:
    • Safari
    • Google Chrome
    • Firefox
  2. Tap the browser name
  3. Select "While Using the App"
  4. Ensure Precise Location is toggled ON (green)

Troubleshooting

Location Access Still Blocked

If you continue to have issues after following the steps above:

  1. Clear browser cache and cookies for app.residex.ai
  2. Restart your browser completely
  3. Try incognito/private browsing mode to test
  4. Check system-wide location services are enabled
  5. Contact your IT department or administrator if problems persist

Permission Pop-up Doesn't Appear

  1. Check if you previously blocked app.residex.ai
  2. Clear browser data for the site
  3. Disable browser extensions that might block pop-ups
  4. Try a different browser to isolate the issue

Important Reminders

  • Location permission must be granted for EVV to function
  • Each new device requires initial permission setup
  • Browser updates may reset location permissions
  • Both device-level and browser-level permissions must be enabled