Note: Examples shown are from a demonstration campus named "Loving Life"
Step 1: Receive Payment Link
When a statement is created, the facility will send a payment link to the designated resident or billing contact via email or text message.
Step 2: Select Verification Method
Click the payment link to be routed to a verification page. Choose where you want to receive your two-factor authentication (2FA) code based on the provided options.
After selecting your preferred method, you'll receive a verification code. Enter this code on the verification screen to proceed.
Once verified, your loved one's information and total due will be displayed.
To complete a one-time payment:
- Select Make One-Time Payment.
- Enter your payment details using a credit/debit card or direct bank account transfer.
- (Add the final step here, such as reviewing and submitting the payment.)
To enroll in autopay:
- Select a payment option:
- Fixed monthly amount to pay a specific amount each month.
- Cover monthly remainder to pay the statement balance, or the remaining balance after any other enrolled autopay methods have been applied.
- Enter your payment details using a credit/debit card or direct bank account transfer.
Note: If you only see the Bank option, it’s because your community has chosen to accept ACH payments only.
Step 5: Confirmation
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After you submit a one-time payment, a confirmation message will appear with the option to print a receipt. You’ll also receive a confirmation by email or text.
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If you’ve enrolled in autopay, you can view an overview of your scheduled contribution. On the morning of each withdrawal, you’ll get a text or email with a receipt of the payments.
