Skip to content
Contact us
  • There are no suggestions because the search field is empty.

Agency Payment Process

Hello, partner agencies! Here is how we will process your payment.

Have questions or need clarification? Email us at VMS@residex.ai.

Business Week: Sunday - Saturday

Payments are only processed once a timesheet has been submitted and approved. Please do not send invoices to the facility. 

  • Please make sure your Timesheets are submitted by Monday following the business week. This will give the facility time to approve or reject your submission.
  • If the shift worked doesn’t have a timesheet available, please notify us so that we can get the shift created in the system. This can be done either by the client directly or by our own support team. You can email support@residex.ai for assistance.
  • The clock for payment terms begins on the week your timesheet is approved.
  • To ensure you are paid in accordance with your net terms, you must submit your timesheet by Monday.
  • Payments are released every Friday with timesheet information.
  • A detailed breakdown of the shifts paid will be provided. Residex will send you a spreadsheet where you can view your weekly approved timesheets and expected pay dates based on your net terms.

Holiday Shifts

Working a holiday shift? Please be aware that holiday pay is shift-based. This means that we only pay holiday rates for shifts beginning on the actual holiday itself.

We will pay premium rates for the following holidays:

  • New Year’s Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving

  • Christmas Day

Select locations will pay for the below holidays:

  • Easter

  • Christmas Eve

  • New Years Eve 

Net Terms

*Net terms can be changed at any time by reaching out to our team*

  • Option 1: You get paid after Residex gets paid by client (5% fee)

  • Option 2: Net 30 - guaranteed (whether or not Residex has collected from client) - 10% fee

  • Option 3: Net 7 guaranteed (whether or not Residex has collected from client) - 15% fee

Incentives and Bonuses

All bonuses, incentives, mileage, or special rates offered by a facility must be included when you submit your timesheets.

Please provide bonus details (specific amount) in the notes section of your timesheet before submitting them to Residex to ensure correct billing and payment.