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Coming Soon: Residex Platform Update 

Your Guide to the New Sign-In Experience.   Residex is built to be easy to use — and that’s a promise we take seriously. As we continue to grow the platform, we’re unifying how you sign in across all Residex products. One login. One password. One seamless experience — no matter which module you use. 

What is changing? 

Your Residex sign-in is being upgraded. Here’s what’s new: 

  • Your login URL is changing
  • Your username can now be your email address 
  • One password works across all Residex products — EHR, Workforce, Billing, and more 

  • Single Sign-On (SSO) means one login, one session, no extra steps—easier for everyone 

Why is Residex making this change? 

We’re bringing the entire Residex platform under one roof. Think of it this way: instead of one key to your front door and a different key for your back door, you’re getting one key that works on any door in your home. Today, different products use different login systems, which means separate passwords and no easy way to move between modules. This update is the first step in changing that. It also adds enterprise-grade security that aligns with accepted best practices across the senior living industry. - where expectations for identity and access management continue to rise. Following that standard isn’t just good practice for Residex; it’s good practice for your organization and the residents you serve.  This lays the foundation for seamless movement across every Residex product going forward. 

When will this happen? 

A new URL will be released in Residex on July 28th, 2026. You'll have until August 11th, 2026 to switch; after that, the old URL will auto-redirect to the new URL.

New URL: your login address is changing. We'll share the new link once it's time to update.

Same login, upgraded security: email-based login is our recommended best practice, but it's not required. If that's not feasible for your operations right now, staff can keep signing in with their current username and password — no change to daily login.

We'll share everything you need when it's time to get started.

What will I need to do? 

The migration is quick — most users complete it in under 5 minutes. You’ll follow a guided process directly inside Residex. See the step-by-step guide below. 

What if I use Workforce (formerly app.kevala.care)? 

Workforce is now fully part of the Residex platform. Your Workforce login is also moving to the unified Residex identity system at app.workforce.residex.ai. 

What can I do in advance to prepare?

  • No other action needed yet. URL, instructions, and direct support will follow. Once the new URL is released you will want to ensure that the URL is whitelisted and the old bookmark is replaced with the new URL.