Billing FAQ

Issue: Resident is on a contract rent amount but correct rate did not get invoiced.

Things to look for:

1. Issues related to Resident Profile - Billing & Finances
   1. Under the Resident Profile - Billing & Finances is there a Payer - Private with a program of Rent - Private entered?
   2. Is this payer active? (Look at the payer expiration date.)
   3. When was it entered? (To find this information, use the Resident Payer History report and look at the "Changed" date.)
   4. Was this "Changed" date before the invoices were populated? (To find this information, use the Action Log report and look for the last time all invoices for the period or charges for this resident were last populated.)
   5. If this payer was entered after the invoices were populated, unpopulate the resident's charges and repopulate, and verify the issue is resolved.
2. Issues related to edits to charges after invoices were populated
   1. Run the report Invoice Detail Deleted/Edited. This will show all invoice lines that have been edited or deleted after invoices were populated.

Issue: Resident rent rate is not correct.

Things to look for:

1. Is the resident rent set up correctly?

1. 1. Under the Resident Profile - Billing & Finances is the correct rent selected
   2. Did the rent change or end? (To find this information, look at the Billing & Finances - Fees - Rent History)
   3. When was it entered or changed? (To find this information, use the Fees and Payer changes - By Campus report and look at the "Entered/Updated" date.)
2. Issues related to edits to charges after invoices were populated
   1. Run the report Invoice Detail Deleted/Edited. This will show all invoice lines that have been edited or deleted after invoices were populated.