A/R - Adjustments

Table of Contents:

1. Adjust Charges

2. Add Line

3. Edit an Adjustment

4. Delete an Adjustment

5. Reverse an Adjustment
   
   

This document will walk through the steps of adding and editing an adjustment.

To enter or edit an adjustments, a user needs Billing (Role 4).

To manage adjustment types and reasons, a user needs Administrator Role 411.

Adjust Charges

You can adjust a single charge or several charges using the same function.

1. From the resident profile screen, select Charges.
2. Navigate to the month that needs to be adjusted.
3. Click the charge line you want to adjust and click Adjust Charge OR To adjust multiple charges, select each applicable charge line, then choose the Adjust Charges button.
4. Select the Adjustment Type, Adjustment Reason, and Adjustment Date.
   Note: A user with the Billing Manager role (Role 28) can manage Adjustment Types and Reasons.
5. Optionally but recomended, enter an Adjustment Note.
6. Enter the amount(s) to be adjusted, and select whether to increase or reduce the charge(s).
7. When finished, click Save.

Add Line

To add a charge or credit to a past invoice and to a line that does not exist, you can add a line. To do this, navigate to:

• Resident Profile > select Charges
• Navigate to the month that needs to be adjusted
• Click Add Line
• Select the Payer > Charge Type (this will add in the Default GL Code and Charge Description) > Adjustment Type > Adjustment Reason > Adjustment Amount (if it is a charge select Increase Charge or for a credit select Decrease Charge)
• When finished press Save

Note: The Charge Description will print on the invoice/statement.

Edit an Adjustment

If an adjustment was entered in the current billing period, the adjustment can be edited or deleted.

If the adjustment date is in a previous billing period, the previous adjustment will need to be updated by entering another adjustment dated in the current billing period.

• From the resident profile screen > select Charges
• Navigate to the correct month containing the adjustment
• Click on the charge line that was adjusted
• Click the Pencil icon
• Enter the correct adjustment amount
• Optionally enter an Adjustment Note
• If needed, select the alternate increase or reduce charge button
• When finished press Save

Delete an Adjustment

• From the resident profile screen > select Charges
• Navigate to the correct month containing the adjustment
• Click on the charge line that was adjusted
• Click on the Trashcanicon
• Click Confirm when it appears to permanently delete the record

Reverse an Adjustment

There may be a time when a charge was adjusted in error. If the adjustment date is in a previous billing period, the pencil and trashcan icon will not be visible.

You can reverse an adjustment by entering a new adjustment but selecting the alternate option to increase or decrease the charge. To do this:

• Navigate to the resident profile screen and click: Charges
• Navigate to the invoice that was adjusted in error
• Click on the charge line and note the pencil and trashcan icons are not visible
• Click Adjust Charge
• Enter the same Adjustment Type, Adjustment Reason, and enter an adjustment date in the current billing period
• Enter the amount and use the alternate option that was previously used (Increase or Reduce charge)
• When finished press Save